Last Updated: 18 December 2024
Welcome to HAWC (Hire A Wedding Coordinator). These Terms of Service outline the terms and conditions under which we provide our services. By using our website or engaging our services, you agree to comply with these terms.
1. About Us
At HAWC, we connect couples planning their own wedding with trusted independent wedding coordinators and provide helpful planning tools. Our aim is to ensure your wedding day runs seamlessly and stress-free.
2. Definitions
• “We”, “Us”, “Our”: Refers to HAWC, the service provider.
• “You”, “Your”: Refers to the couple or individual engaging our services.
• “Coordinator”: Refers to the independent wedding coordinator connected to you via our platform.
3. Scope of Service
• a. Matching Services: HAWC provides a platform to connect couples with independent wedding coordinators.
• b. Planning Tools: We offer optional tools to assist with wedding planning, timelines, and organisation.
• c. Day-of Coordination: Coordinators will manage the execution of your wedding day based on your pre-approved plans.
4. Payment Terms
• Deposit: A non-refundable deposit of £100 is required at the time of booking.
• Balance Payment: The remaining balance is due no later than six weeks before the wedding date.
• Late Payments: Failure to pay the balance on time may result in cancellation of the booking without a refund of the deposit.
5. Cancellation Policy
• Cancellations by You:
• You may cancel your booking at any time. However:
• If you cancel before six weeks prior to your wedding date, you will not be liable for the remaining balance, but the £100 deposit will not be refunded.
• If you cancel within six weeks of your wedding date, you will be liable for the full service fee.
• Cancellations by the Coordinator:
• In the rare event your coordinator cancels, we will endeavour to provide a replacement at no additional cost.
• If a replacement cannot be arranged, we will refund all fees paid, including the deposit.
6. Your Responsibilities
• Information Accuracy: You are responsible for providing accurate and complete information about your wedding plans.
• Timely Communication: You must ensure timely communication with your coordinator, especially in the final weeks leading up to your wedding.
• Third-Party Contracts: You are responsible for managing your agreements with third-party vendors unless explicitly agreed otherwise with your coordinator.
7. Limitations of Service
• Independent Coordinators: HAWC acts as a facilitator, connecting you with coordinators. Coordinators operate independently, and HAWC is not responsible for their actions, omissions, or performance.
• Customisation: Coordinators will follow the plans and instructions provided by you; they do not provide full planning services unless otherwise agreed.
• Third-Party Vendors: HAWC is not liable for services provided by third-party vendors engaged by you or your coordinator.
8. Liability
• HAWC is not liable for any loss, damage, or delays caused by your coordinator, vendors, or unforeseen circumstances.
• We are not responsible for any disputes between you and the coordinator or vendors.
9. Privacy
We value your privacy and will handle your personal information in accordance with our Privacy Policy.
10. Intellectual Property
All content on the HAWC website, including planning tools and resources, is the intellectual property of HAWC. You may not reproduce, distribute, or use this content without our written consent.
11. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on our website, and continued use of our services constitutes your acceptance of the updated terms.
12. Governing Law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Us
If you have any questions or concerns about these terms, please contact us at dan@hireaweddingcoordinator.com.
By using HAWC’s services, you agree to these Terms of Service. We look forward to helping you create a stress-free and seamless wedding day!